Practice Policies

New and existing patients, please review the following:

General Practice Policies

1. Confidentiality

1.1. We take the confidentiality of our patients’ health information extremely seriously. Unless required by law, we will not release any details regarding your/your child’s health without your prior consent.
1.2. This office is fully compliant with The Ontario Government’s Personal Health Information Protection Act, and our computerized records system is protected against loss of data and unauthorized access.

2. Appointments

2.1. Except in emergency situations, patients are seen by appointment only.
2.2. Appointments can be made via email or telephone.
2.3. When making an appointment, please inform the reception staff the nature of the problem(s) so s/he can book the appropriate amount of time for the appointment.
2.4. When booking an appointment, please inform the receptionist if you will need a form or note completed.
2.5. If you schedule an appointment, the scheduled time is reserved specifically for you/your child.
2.6. Notice for cancelling an appointment must be given 24 hours in advance of the appointment day/time.
2.7. Missed appointments and late arrivals cause inconvenience to other patients who could have otherwise been seen in that time.  Accordingly, time missed will be billed to the patient/guardian.

3. Email correspondence

3.1. Email should be used to communicate with the office for administrative issues only.  Any medical or clinical concerns should be addressed in person with your child’s pediatrician.
3.2. If/when you use email, especially when sending sensitive information, please be aware that email is not considered secure.
3.3. This office cannot be held responsible if there is any security breech, or lost information during correspondence with this office via email.
3.4. If you are not comfortable with the non-secure nature of email, please use the telephone.
3.5. For further information about the risks associated with email correspondence, please review our email information sheet.

4. Prescriptions

4.1. Medications should be administered as prescribed for best results. 4.2. If you suspect a mix up in your/your child’s prescription or a reaction to a drug, please notify us immediately. 4.3. Patients are encouraged to keep all prescriptions with one pharmacy.

5. Insured Services (OHIP Covered services)

5.1. Please bring your/your child’s valid OHIP card to each appointment. If the card is invalid, you will be billed directly for the visit.
5.2. If your child does not have OHIP coverage but has private insurance, we will bill you for the services and provide you with an official receipt. Use this receipt to claim reimbursement with your third-party insurer.
5.3. If your baby is a newborn, the OHIP number from the hospital is only temporary. You must register with OHIP as soon as possible to obtain a valid permanent OHIP card.

6. Non-Insured Services (Services Not Covered by OHIP)

6.1. OHIP does not pay for all services provided to a patient by the doctor. Services for which OHIP does not pay are called “non-insured” or “uninsured services”.
6.2. It is the patient’s (or guardian’s) responsibility to provide payment for these services when rendered.
6.3. For further information about uninsured services provided at this practice, please review the document entitled Information sheet – uninsured services.

7. Walk-In Appointments

7.1. All visits to the doctor are by appointment only.
7.2. With the exception of true emergencies, ‘walk-in’ patients will not be seen.
7.3. If your child is ill, please call or email the office and every effort will be made to arrange an appointment on that day.

 

8. Medical Residents, Medical Students, Dieticians, and Dietetics Interns in the Office

8.1. Occasionally, there will be trainees accompanying the doctor(s) in the office.
8.2. We appreciate the opportunity to contribute to the training and development of future doctors and allied health care professionals.
8.3. Although it is within your rights to request that trainees not take part in the provision of care to you and/or your child, we strongly encourage our patients to support this arrangement by considering the trainees as part of the treatment team. Please allowing them the privilege of contributing to your/your child’s care.